You know it’s tough when things don’t go the way we want them to. We feel bad. Maybe angry. Frustrated. Upset. We start to blame people. Things. Situations. Others.
Just this week I submitted a quote for an in-house program. I know I gave a good price and put a good case for selecting me to do the gig. And the client agreed. Almost. They came back and said, we like it but this is our budget so can you do it for that?
I started to do what a lot of us do – blaming, calling names, being indignant, justifying my position and so on. By the way I did this in the privacy of my office – not to the client!
Then it clicked.
The ball was in my court now. What would I do? I had to take responsibility for not communicating clearly enough the value in what I offered, and for recognising that I now had a choice. That client could have just gone with someone else but now they were giving me another chance. And I started to get excited that I still could win this account.
Well, I went from laughing to thinking ‘how the heck can I do it for that?’ (in an incredulous way) to working out the figures compared to their budget. I couldn’t do the job at that price If I did I would be compromising my own quality standards and the integrity of the program. So, I thought, ‘well, maybe I can meet them part way’. So I proposed an alternative option.
See the difference? By going into defensive mode and blaming things or people external to ourselves we have absolutely no power or ability to influence outcomes in ways that will satisfy us. By accepting responsibility we open up possibilities in our options and grow as an individual. We may or may not change the situation but we certainly can change how it affects us.
What’s your immediate reaction when things go wrong?
What do you do then?
What could you do differently next time?
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‘Til next time,
and the Team at Springboard.org.au